Oferta pracy na etat z portalu Profesja.IT
Stanowisko: Technical Support Engineer - Kraków


opis:Essential Position Responsibilities:
? Supports Apriso customers via phone or e-mail according to Apriso Technical support procedures
? Resolves problems reported by customers according to Apriso Technical support procedures
? Develops fixes to small customizations of Apriso systems/solutions under the supervision of Apriso technical management
? Evaluates potential risks and communicates them to Team Leaders and Product Managers
? Reports regularly, identifies and diagnoses issues and needs, escalates as far as necessary to resolve the issue
? Supports Apriso customers on-site when necessary
? Installs Customer test environments or Support tools as directed by Apriso Technical Management



wymagane umiejętności:Technical Support Engineer


wymagania:? Minimum 1 to 3 years? experience in software industry or equivalent
? Knowledge of C++ or C# and MS Visual Studio
? Ability to administer database servers (MS SQL or Oracle)
? MS Windows programming skills
? Knowledgeable in Windows server based technologies
? T-SQL or PL/SQL programming skills
? Using excellent customer service skills; communicate with a caller to learn nature of a problem and use diagnostic procedures to resolve issues with a minimal amount of escalation
? Good organizational skills to manage various projects
? Entrepreneurial and solution driven

Education:
? Master's degree in the related field, preferably Computer Science or Engineering with strong course work in application design and development
? Fluent in English (speaking and writing)



dodatkowe informacje:Summary:
We know that our success and market leadership depends entirely on our ability to attract, train and retain talented employees. Are you highly motivated, driven to achieve, team-oriented, ready to take advantage of unique opportunities and dedicated to customer satisfaction? Then you have come to the right place!
We?re searching for a candidate, who can come into a fast moving environment within the manufacturing software and services industry and commit to the development of new and existing features of the company product.
The Support Engineer role is a full-time, remote technical support position, aimed at providing customers with in-depth support and troubleshooting for the company software products and solutions.



dane kontaktowe:To express interest in this position, please submit your resume in English to: job-emea@apriso.com


data rozpoczęcia naboru:2011-05-06


data zakończenia naboru:2011-05-31


wynagrodzenie:0.00


wykształcenie:wyższe


doświadczenie:1


ilość wakatów:1


miasto:Kraków


link do oferty: www.profesja.it/oferta/technical-support-engineer-krakow,263