RTB House is a technology company with worldwide operations, developing its own tools for buying inventory and displaying adverts in the Real-Time Bidding model (RTB). As the author of a unique algorithm for personalized retargeting and the creator of TANDEM Effect, an innovative product combining the interests of online shops and manufacturers, the company effectively supports advertisers on the European, Asian and North African markets. RTB House conducts hundreds of campaigns and buys billions ad views for its clients monthly.
We are currently looking for experienced candidate for
engaging role in a new fast-growth project
Customer Service Specialist
Location: Warsaw
What you will do:
• Providing excellent customer service through phone, email, and Skype
• Responding to customer requests and inquiries in a professional and timely manner
• Providing specific information regarding company’s services and products
• Documenting all customer activities in the CSS software
• Assisting customers in the process of launching ad campaigns
• Obtaining, reviewing and processing orders
• Developing and maintaining in-depth product knowledge
• Providing reports
Requirements:
• Experience in sales or customer service (online experience would be an advantage)
• Fluent English (level C2)
• Bachelor’s degree
• Working experience of MS Office Word, Excel, Powerpoint
• Knowledge of customer support tools and processes
• Ability to identify and understand customer needs and requirements
• Excellent analytical and problem solving skills
• Well-developed verbal and written communication skills
• Multi-tasking, high energy, resourcefulness
• High level of motivation and willingness to learn
• Flexibility and ability to work in a demanding, fast-paced work environment with changing priorities
• Positive, can-do attitude
We offer the chance to work in:
• An engaging role in a new fast-growth project. We believe that quality content merits a place of honor online, and should be spread around the web and made available to the people. This is our mission – promote quality content and replace banal advertisement with significant information and engaging discussions
• The chance to work in one of the fastest growing sectors in online advertising
• A friendly atmosphere while working with a dynamic team of professionals
• Competitive salary
If you are interested in the job offer, please send your CV in English to kariera@rtbhouse.com with the job title as the subject of the email.
Please include the following statement in your application:
“I hereby authorize RTB House S.A. to process my personal data included in my job application for the needs of the recruitment process (in accordance with the Act of 29 August 1997 on the Protection of Personal Data (unified text: Journal of Laws of 2002 No. 101 item 926 with amendments).”
We kindly inform that only candidates with the relevant skills will be contacted.